Effective Date: 14.01.2025
Last Updated: 14.01.2025

Welcome to The Healed Sister! By accessing or using our website and services, you agree to comply with the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By using this website or purchasing our services, you agree to these terms and conditions. If you do not agree, please refrain from using our services.

2. Services Provided

The Healed Sister offers coaching programs, mentorship services, and digital products. Specific details of each service are provided on our website or through communication with our team.

3. Eligibility

Our services are intended for individuals aged 18 or older. By using our services, you confirm that you meet this requirement.

4. Payment and Refund Policy

• Payment: Payment for all services must be completed before access to the service is granted. Accepted payment methods are outlined at checkout.

• Refunds:

  • Coaching programs: Refunds are available within 7 days of purchase.

  • Partial refunds for ongoing services, such as mentorship programs, may be considered on a case-by-case basis but are not guaranteed.

  • Non-refundable services: Digital products, downloadable materials, and self-paced courses are non-refundable after purchase.

• Please note that refund policies may vary for trainees' programs and apply only to The Healed Sister's offerings.

For any refund inquiries, contact us at salam@thehealedsister.com

5. Privacy Policy

At The Healed Sister, we are committed to protecting the privacy and personal information of our visitors and users in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

5.1 Information We Collect

We may collect the following personal information from you when you interact with our website:

• Name: To personalize our communications.

• Email Address: To send updates, respond to inquiries, and share information about our services.

5.2 How We Use Your Information

We use the information collected from you for the following purposes:

• To communicate with you regarding our services and updates.

• To respond to your questions or inquiries.

• To improve the content and functionality of our website.

5.3 Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

5.4 Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

5.5 Sharing of Information

We do not sell or share your information, except when required by law or necessary to process transactions.

5.6 Your Rights

As a user in the UK, you have the following rights under the UK GDPR:

• The right to access the personal data we hold about you.

• The right to request corrections to your personal data.

• The right to request the deletion of your personal data.

• The right to restrict or object to the processing of your personal data.

• The right to data portability.

• The right to withdraw your consent at any time.

To exercise these rights, please contact us at salam@thehealedsister.com.

5.7 Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this page periodically.

For questions, contact us at salam@thehealedsister.com.

6. Cookie Policy

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help improve your browsing experience by remembering your preferences and enabling certain website functionalities.

6.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly and cannot be disabled.

• Preference Cookies: These remember your preferences to enhance your user experience.

6.3 Our Cookie Usage

Our website uses cookies and similar technologies to enhance your browsing experience and provide essential functionality. Cookies are small text files stored on your device that help us improve our website's performance and usability.

We do not use cookies to track individual users or collect personal data for marketing purposes. The only cookies in use on our website are essential for functionality and performance monitoring. We use Framer Analytics, which does not track or store any personally identifiable information. Framer Analytics collects aggregated data to help us understand website performance and user interaction without compromising user privacy.

If you wish to manage or disable cookies on your device, you can do so through your browser settings. Please note that disabling cookies may impact the functionality of our website.

For more information about Framer Analytics and their privacy approach, please visit their website at https://www.framer.com.

6.4 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to disable cookies or delete existing cookies; however, doing so may affect your user experience.

For more information on managing cookies, visit https://allaboutcookies.org/.

6.5 Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or applicable regulations. Any updates will be posted on this page.

For questions about this Cookie Policy, please contact us at salam@thehealedsister.com.

7. Intellectual Property

All content on The Healed Sister’s website, including text, graphics, logos, and images, is the intellectual property of The Healed Sister and may not be copied, distributed, or used without our permission.

8. Limitation of Liability

The Healed Sister is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the amount paid for the specific service in question.

9. Changes to Terms

We reserve the right to update these terms and conditions at any time. Changes will be effective upon posting on our website. Your continued use of our services signifies acceptance of the updated terms.

10. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes arising from these terms shall be resolved in the courts of England and Wales.

7. Contact Us

If you have any questions about this Policy, please contact us at salam@thehealedsister.com.